The Juniper has a strong commitment to providing excellent service to all of its customers and visitors of this website, including respecting your concerns about privacy. We understand that you may have questions about how this website collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this website which includes thejuniper.com, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
The bottom line is that meeting your needs and expectations form the foundation of everything we do - including protecting your privacy.
If after reviewing this Statement you have any questions or privacy concerns please send an e-mail to firstname.lastname@example.org or send a letter to:
Attn: Information Protection
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your e-mail address, or any other personally identifiable information. When you request a page from our site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide you the functionality that you see on this website, as our servers use this information to deliver to you the pages on this website. We also use this information to better understand how visitors use our website and how we can better tune our website, its contents and functionality to meet your needs.
Information We Collect
When we need to collect personally identifiable information from you to provide you with a particular service we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, e-mail address, credit card number, and room preference to process your reservation. We will use your e-mail address to send a confirmation and, if necessary, might use the other information to contact you for help to process the reservation. We will also use your e-mail address to notify you about special offers and promotions as described in the E-Mail section of this Statement, but you can opt out of e-mails at any time.
The personally identifiable information you provide to us for making a reservation, is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at The Juniper, unless you tell us otherwise, the information you provide will be used by us for direct marketing of The Juniper. We also promote the products and services of select, reputable third parties with whom The Juniper has a strategic marketing relationship because they offer products or services that we believe would of interest to you. The Juniper may use the services of a third party mail house for the sole purpose of mailing materials.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and corporate policies regarding protection and use of confidential information. When we ask you for credit card data it is transferred over a Secured Sockets Layer (SSL) line provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
After information reaches The Juniper it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of The Juniper. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this privacy statement is generally processed and stored in Canada.
Disclosure of Information to Third Parties
The Juniper does use the services of third parties, such as e-mail service providers and marketing companies that act as agents on behalf of The Juniper. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose The Juniper specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We prohibit the sale or transfer of personal information to entities outside of the The Juniper for their use without your approval.
Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless thejuniper.com can remember the dates you used in your hotel search we will not be able to check room availability. Cookies also enable us to customize our website and offerings to your needs and provide you with a better online experience on thejuniper.com. In addition, cookies are used to:
allow registered users to sign in without typing their sign in name each time;
measure usage of various pages on our website to help us make our information more pertinent to your needs and easy for you to access; and
provide functionality such as online reservations, and other functionality that we believe would be of interest and value to you.
E-Mails about Special Offers and Promotions and Opt-Out
It is our intention to only send you e-mail communications that will be useful to you and that you want to receive. When you create a personal account, or make a reservation and provide your e-mail address, we will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to The Juniper offers and/or the promotions of select, reputable third parties with whom The Juniper has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third party e-mail service provider to send e-mails. This service provider is prohibited from using your e-mail address for any purpose other than to send The Juniper related e-mail. If you do not wish to receive an e-mail with updates and information please unsubscribe here by sending us an email. In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail.